At mishu.gr, we strive to ensure customer satisfaction with every purchase. If you are not completely satisfied with your order, you may be eligible for a return, replacement, or refund under the following conditions.

1. Conditions for Returns

To be eligible for a return, the product must:

  • Be in its original packaging.
  • Be in its original condition, as received.
  • Not have been used or damaged by the customer.

2. Return Period

Customers have 10 days from the date of receipt to request a return.

3. Accepted Reasons for Returns

Returns are accepted in the following cases:

  • The product is defective.
  • The wrong product or size was sent.
  • Used products cannot be returned under any circumstances.

4. Return Process

If you wish to return a product, please follow these steps:

  1. Contact our customer service team to initiate the return process.
  2. Upon approval, the product must be sent back using a courier service.

5. Return Shipping Costs

The cost of return shipping is the responsibility of the customer.

6. Replacement and Refund Policy

  • We offer product replacement for eligible returns.
  • A refund is only available for defective products.

7. Non-Returnable Products

All products can be returned, provided they meet the conditions listed above.

For any questions regarding our Refund and Returns Policy, please contact our support team via email at info@mishu.gr.